The installation of an “Mitel” phone system from Lan Tel had the impact of hiring another employee.  We receive a high level of service and support from Lan Tel that is second to none.  The system we had installed helps us to project a high level of professionalism to our customer.  The system is able to function with a level of sophistication one could only hope for, let alone realize.  The way the system's automated attendant handles incoming calls, especially when counter personnel are overwhelmed is of tremendous value.  Our company philosophy is that we want a person to answer the phone and deal with the customer directly.  The reality is, this is not always possible to do in a timely manner and still give the level of attention you want to, to each person.  That's where the automated attendant helps in dealing with an overwhelmed counter.  The system still captures the call, puts the customer on hold, but keeps ringing at the counter.  This feature allows the counter personnel to operate with greater flexibility and confidence, knowing the phone system has their back when it comes to picking up and dealing with calls.  In addition the utilization of the IP phones at remote locations and on lap tops has added another dimension to our level of flexibility.  You want a phone system that works, and works well.  At the end of the day, with our Inter-Tel phone system from Lan Tel we are not thinking about our phone system and that's what you want. 

-- Mike
CJ Rentals/ Northwest Stone & Boulder